At CaninKare, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.
Returns Eligibility
You may request a return or replacement if:
- The product received is damaged, defective, or expired.
- You receive the wrong item.
- The item is missing from your order.
To be eligible for a return:
- The product must be unused and in its original packaging.
- All labels, seals, and tags must remain intact.
- The return request should be raised within 48 hours of delivery.
- Proof of damage or issue (photos/videos) may be required.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Opened or used pet medicines and supplements.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Products purchased during clearance or special sale offers.
Return Process
To initiate a return:
- Contact our support team at:
- Email: caninkarelifesciences@outlook.com
- Phone: +91 8699914404
- Share your:
- Order ID
- Product details
- Reason for return
- Supporting images/videos (if applicable)
- Once approved, our team will guide you through the pickup or self-shipping process.
Refund Policy
- Refunds are processed only after the returned product has been received and inspected.
- Approved refunds will be credited to the original payment method within 5–7 business days.
- Shipping charges may be non-refundable unless the error was from our side.
Exchange Policy
Exchanges are subject to product availability. If the requested replacement product is unavailable, a refund or store credit may be provided.
Order Cancellation
Orders can be cancelled only before dispatch. Once shipped, cancellation requests may not be accepted.
Contact Us
For any return or refund queries, please contact:
CaninKare Support
Email: caninkarelifesciences@outlook.com
Phone: +91 8699914404